Our refund policy ensures transparency and customer satisfaction.
1. Refunds are available for defective, damaged, or incorrect products.
2. Requests must be submitted within 7 days of delivery.
3. Provide proof of the issue via email to gtcpl_kolkata@yahoo.com.
4. Once approved, refunds are processed within 7-10 business days.
5. Refunds are issued to the original payment method.
6. Partially used products are not eligible for refunds.
7. Change-of-mind requests are not entertained.
8. Damaged goods during shipping are eligible for a free replacement or refund.
9. Bulk orders may have specific refund terms, detailed at the time of purchase.
10. Replacement requests follow the same process as refunds.
11. Shipping fees are non-refundable unless the fault lies with us.
12. Refund processing times may vary based on payment providers.
13. The company reserves the right to deny refund requests that do not comply with the policy.
14. For queries, contact us promptly.
15. Keep the product in its original condition until the issue is resolved.